Help Center

After charging, hold down the power button for 4 seconds. 

All of the blue lights on the PoreCleanser Pro will be on when the device is fully charged

Normally 4 hours from a completely drained battery. Please charge all the way when the device is received. 

The PoreCleanser Pro is designed to pull out all of the gunk and debris that causes redness and irritations beneath your skin. When this is removed, it will leave the face a little red due to the impurities leaving the skin. Your skin tone will then even out over a couple of hours depending on skin type

NO. Please keep the PoreCleanser in constant motion across wet skin to avoid leaving marks. 

Gently twist and pull the head to remove it, then simply push and twist the desired head onto the device.

These are filters used to keep debris out of the actual device itself. It comes with a filter preinstalled, but this will need changed out every couple of weeks.

We recommend taking a hot & steamy shower to open your pores and then use the PoreCleanser afterwards. This will bring the most effective results!

Follow up with your normal moisturizer and massage it throughout your face

Please refer to the image below!

We recommend cleaning the heads after use with a Q-Tip, Water & Soap. Simply wipe the inside of the attachment off with the q-tip, soap & water, and then gently rinse.

Normal shipping times are 4-7 Business Days via USPS, for all orders in the United States.

We prioritize sending your order as soon as possible, so your order might have shipped separately from our different warehouses all over the world based on stock. Your other items will still be delivered within normal times. 

This allows you to receive certain items sooner than others from our other warehouses.

Please contact us at sales@bellabold.com within 24 hours of placing your order. Make sure to include your order number & name used to place the order.

We accept returns on unused & undamaged items within 60 days. Please email us at the email below. If your item has been damaged or is defective, please provide a video of the defective device. 

Returns / Exchanges / Refunds - sales@bellabold.com

We accept exchanges on all unused, unopened,  & undamaged items within 60 days. Please email us below:

sales@bellabold.com

We accept full refunds on unopened & undamaged items within 60 days. Please contact us at the email below and we will get back to you shortly.

sales@bellabold.com

Contact us at sales@bellabold.com