Help Center

Q: Do I hold it in one spot?

NO. Please keep the PoreCleanser in constant motion across wet skin to avoid leaving marks.

Q: What is each head used for?

Please refer to the image below!Click Here

PoreCleanser Pro

How Does It Work?

How do you turn it on?

After charging, hold down the power button for 4 seconds.

How do you know when it is charged?

All of the blue lights on the PoreCleanser Pro will be on when the device is fully charged

How long does it take to charge?

Normally 4 hours from a completely drained battery. Please charge all the way when the device is received.

It made my face red for a little bit. Why?

The PoreCleanser Pro is designed to pull out all of the gunk and debris that causes redness and irritations beneath your skin. When this is removed, it will leave the face a little red due to the impurities leaving the skin. Your skin tone will then even out over a couple of hours depending on skin type

Do I hold it in one spot?

NO. Please keep the PoreCleanser in constant motion across wet skin to avoid leaving marks.

How Do I Change The Heads?

Gently twist and pull the head to remove it, then simply push and twist the desired head onto the device.

What are the little foam things for?

These are filters used to keep debris out of the actual device itself. It comes with a filter preinstalled, but this will need changed out every couple of weeks.

Simply take the head off of the device as you would to change out the different heads, then pull on the small pink circle on the tip of the device where the head was placed. This will open up the area where you will see the foam filter. Apply new filter.

How do I open my pores?

We recommend taking a hot & steamy shower to open your pores and then use the PoreCleanser afterwards. This will bring the most effective results!

What should my follow up routine be?

Follow up with your normal moisturizer and massage it throughout your face

What is each head used for?

Please refer to the image below!

Click Here

How do you clean the PoreCleanser?

We recommend cleaning the heads after use with a Q-Tip, Water & Soap. Simply wipe the inside of the attachment off with the q-tip, soap & water, and then gently rinse.

Shipping

Delivery

How long does delivery take?

Normal shipping times are 4-7 Business Days via USPS, for all orders in the United States.

International orders may take up to 14-21 business days.

One of my items arrived. Where are the rest?

We prioritize sending your order as soon as possible, so your order might have shipped separately from our different warehouses all over the world based on stock. Your other items will still be delivered within normal times.

This allows you to receive certain items sooner than others from our other warehouses.

My shipping address is wrong. Now what?

Please contact us at Sales@Bellabold.com within 24 hours of placing your order. Make sure to include your order number & name used to place the order.

If 24 hours has passed, please reach out to the carrier to have this adjusted (USPS).